Privacy Policy

DLN Electrical is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Applicable legislation

This website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

What we collect

We may collect the following information:

  • name and job title
  • contact information including address, email address, phone number
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

We do not process sensitive information.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To respond to an enquiry.
  • To deliver and facilitate our services. To send administrative information to you. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests.

Contact forms

Our website contains information that enables a quick and direct electronic contact to us either by e-mail or via a contact form. Should you use our contact form, the data entered is stored within the website Content Management System (CMS) for a maximum of 12 months. The content of the form is also collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP) protected by SSL, meaning it is encrypted went sent across the internet and then decrypted once received by our computers and devices. This information is for our use only and not given to any 3rd parties.

The data entered/collected is also sometimes sent via the same SMTP system to a member of Spi-des-ign web & Graphic Solutions Ltd, to ensure the system is working correctly. Our web developer/maintenance/hosting company also have access to the CMS and this information but do not have permission to use/distribute or contact you by any means. They are bound by confidentiality through Data Protection Act 1998 and General Data Protection Regulation (GDPR 2018).

Pseudonymisation is a recent requirement of the GDPR which many web application developers are currently working to fully implement. We are committed to keeping it as a high priority and will implement it on this website as soon as we are able to.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Third Party Data Processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section “Applicable legislation”.

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

Google Services including Analytics

We use various Google services on our site including Analytics (GA) on our site to track user interaction. The information collected is for our own use to interpret and better understand how people use our website. No information personally identifies you to us, GA records your IP address, which could be used to personally identify you but Google do not grant us access to this data. Disabling cookies will prevent GA from tracking your visit. Other Google services we use include; AdWords, AdSense,  Search Console, Youtube, Maps API and Google My Business.

For more details visit Google’s Privacy Policy & https://policies.google.com/technologies/product-privacy

Facebook/Meta Tracking Pixel

With your permission, our website utilises the Conversion Tracking Pixel service of Facebook Inc. This tool allows us to follow the actions of users after they are redirected to a provider's website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous. This means that we cannot see the personal data of any individual user. However, the collected data are saved and processed by Facebook. We are informing you on this matter according to our information at this time. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook's Data Use Policy found under: https://www.facebook.com/privacy/policy/. Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside Facebook In addition, a cookie will be saved onto your computer for these purposes.

Please click here if you would like to revoke your permission:

https://www.facebook.com/help/568137493302217

Website Hosting/Server

This website is hosted on our reseller account with Stable Host, full information about the company can be found by clicking the link. All information between the website server and your browser is encrypted and delivered by HTTPS over SSL.

To view Stable Host’s Privacy policy go to https://www.stablehost.com/privacy.php

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data breaches

In the case of a personal data breach of this website’s database or the database(s) of any of our third party data processors, we will notify all relevant persons and authorities within 72 hours after having become aware of it, if it is apparent that personal data stored in an identifiable manner has been stolen.

About Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. We use traffic log cookies to identify which pages are being used. This helps us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Please find the links on how to make changes to your cookie settings on the various browsers available:

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at alan@dlnelectrical.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 2018  and EU General Data Protection Regulation 2018 (GDPR). A small fee will be payable. If you would like a copy of the information held on you please contact us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address.

We will promptly correct any information found to be incorrect.

Controller for the purposes of the Data Protection Act 2018, other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:

DLN Electrical
3 Pheasant Close,
Thurston,
Bury St Edmunds,
IP31 3TR


Phone: 01359 305003
Email: alan@dlnelectrical.co.uk
Website: https://www.dlncarcharging.co.uk/

Data Protection Officer: Mr Alan Dolan

This privacy policy may change from time to time inline with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes.

This policy was last changed and is effective from 14th February 2024.

Contact us via the form below or telephone

01359 305003 or 07977 117924

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